This Privacy Policy explains how Plus Audio (“Plus Audio”, “we”, “us”, or “our”), a brand of Stage Audio Works (PTY) Ltd, processes your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using our website, mobile applications, and related services (“Services”), you agree to the terms outlined in this Privacy Policy and consent to the processing of your personal information.

 

1. Responsible Party

The responsible party for processing your personal information is:

Stage Audio Works (PTY) Ltd
22 Kyalami Boulevard, Midrand, Gauteng, 1684
Email: [email protected]
Phone: +27 (0) 87 55 10 100

 

2. What Personal Information We Collect

We collect and process the following types of personal information:

a) Information You Provide Voluntarily:
Full name

Contact information (email address, phone number, physical address)

User credentials and account preferences

Purchase and transaction information

Customer service communications and feedback

b) Automatically Collected Information:
Device and browser data

IP address and geolocation

App usage data and website interaction analytics

Cookies and similar technologies (see Section 8)

 

3. Why We Collect Your Information (Purpose of Processing)

We collect and process your personal information for the following purposes:

To provide and maintain our Services

To fulfil orders and deliver products

To communicate with you (including marketing, promotions, service notifications)

To improve our Services, offerings, and user experience

To detect and prevent fraud and security breaches

To comply with legal obligations

 

4. Legal Basis for Processing

Under POPIA, we process your personal information based on the following lawful grounds:

Consent – where you have given us permission

Contractual necessity – for the performance of a contract

Legal obligation – to comply with relevant laws

Legitimate interest – such as improving our Services or marketing to existing customers (where permitted)

 

5. Disclosure of Personal Information

We may disclose your personal information to:

Service providers – who help us operate our business (e.g., payment gateways, logistics, IT support)

Regulatory authorities – if required by law or legal process

Affiliates and subsidiaries – within Stage Audio Works group for legitimate purposes

In case of business transfer – during mergers, acquisitions, or sale of assets

We ensure that any third parties we share your data with are contractually obligated to comply with POPIA.

 

6. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you

Correct inaccurate or outdated information

Object to the processing of your information

Request deletion of your information (where appropriate)

Withdraw consent at any time, if processing is based on your consent

Lodge a complaint with the Information Regulator

You may exercise these rights by contacting us at the details provided above.

Information Regulator of South Africa:
Website: https://www.justice.gov.za/inforeg/
Email: [email protected]